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Enterprise SOP Library
Controlled operating standards for the PRG LandTech enterprise platform.
Version 1.0 controlled draft. The approved controlled document governs conflicts.
Architecture & Events
- •Services own their records and expose versioned interfaces.
- •Material actions publish durable, correlated, idempotent domain events.
- •Failed event processing is retried and routed for review.
Member Lead Protection
- •Pre-cutover assignments are grandfathered and never debit new-cycle entitlement.
- •Monthly entitlement governs future delivery, not total active inventory.
- •Protected lead removal requires authorization, reason, approval, audit, and applicable notice.
Workflow & Rules
- •Approval-driven work uses versioned workflow definitions.
- •Eligibility, capacity, commissions, grace periods, and plan changes use published rules.
- •Rules and workflows change prospectively through approval, not silent edits.
AI Governance
- •Verified facts, AI inferences, recommendations, and human decisions remain separate.
- •Every result stores evidence, confidence, model, prompt, timestamp, and review status.
- •Critical records change only through approved human decisions.
Billing, VTA & Affiliates
- •Pricing comes from approved product versions.
- •VTA hours remain separate from lead entitlement.
- •Affiliate commissions derive from collected commissionable payment line items.
Security & Recovery
- •Sensitive actions are approved and immutably audited.
- •Secrets never appear in source and protected data is classified and masked.
- •Migrations run dry first; releases include reconciliation, rollback, backup, and restore testing.